“Public office is a public trust.”
Being a front line public office, it is deemed necessary for the Schools Division Office of Kalinga to provide quality and adequate instructional services and goods to every constituent in the division. Thus, it envisions to provide a means of monitoring its performance and operation in order to eventually ensure the alignment of all to desired standards.
The Schools Division of Kalinga anchors its eﬀort in monitoring its performance and operation on three pillars, namely: Quality, Program for Improving Quality, and Total Quality Management Implementation in the belief that quality is perfection, consistency,
eliminating waste, speed of delivery, compliance with policies and procedures, doing it right for the first time, delighting or pleasing customers, or total customer satisfaction and service. But more than the perception on quality is the urgent call for collaboration and teamwork in the process of delivering the services. In short, this is Total Quality Management. It is a comprehensive, organization-wide eﬀort to improve the quality of products and services. To improve quality in delivering services, the Schools Division Office shall eﬀect leadership for personnel to create constancy of purpose for improvement of product and service and adopt this philosophy; cease dependence on mass inspection; end the practice of award base on the price tag alone; improve constancy and make forever the system of production and training; institute training; institute leadership; drive-out fear; break down barriers between staﬀ areas; eliminate slogans, exhortations, and targets for the workforce; eliminate numerical quotas; eliminate barriers to pride workmanship; institute a vigorous program of education and retraining; and take action to accomplish the program.
In order to attain Total Quality Management, the Schools Division Office divided the key element into four groups according
to their functions, namely Review Committee, Quality Management Representative, Document Controllers, Internal Quality Audit, and Housekeeping Committee. These groups are founded with integrity, ethics, and trust; therefore, they must be sustained with leadership, teamwork, and training. Recognition and motivation are the key factors in the process of doing. In all aspects of the process, there must be communication. (Bernardo I. Ganotice, Jr. EPS-Science)